A network of luxury hotels and resorts from the United Arab Emirates has launched a digital personalized service service.
Guests living in hotels and resorts in the Jumeirah network from the UAE can now use the new personalized and convenient service of a digital assistant (E-Butler) from their smartphone anytime, anywhere.
The service allows guests to chat with the Jumeirah team - order room service, spa treatments, dinners, drinks and snacks on the beach or even book rooms - via instant messaging. A new round-the-clock service allows guests to solve all pressing issues within a single application.
E-Butler will be available in all Jumeirah Hotels and Resorts by June 2019.
José Silva, Executive Director of Jumeirah Group, said: “We are constantly looking for innovative, new and faster hospitality solutions to serve our guests more easily and easily. Jumeirah E-Butler offers a more personalized service approach and is in line with our principle. delivering services beyond expectations. "
Pedro Dikin, President of Operations at Jumeirah Group, said: “With Jumeirah E-Butler, we can please guests by offering personalized service and a more complete immersion that goes hand in hand with a high and luxurious level of service. Thanks to the dialogue, we get a better view about the personal preferences of the guests and we can tailor our service individually for each of them. "
The new service will be available on WhatsApp in all hotels, with the exception of hotels in China, where Jumeirah E-Butler will be available on WeChat. Guests at Burj Al Arab Jumeirah can use the services of a "digital assistant" in both WhatsApp and WeChat.
